Field Services, Installation and Commissioning Support
As one of the UK’s leading OEM of surface & underground power distribution and electronic equipment, Allenwest is committed to support our customers in maintaining efficient and safe electrical infrastructure.
About Allenwest
Key to this commitment is our Field Service team who provide on-site support and services to ensure your electrical and electronic systems are compliant and run at optimum levels. Services includes; routine maintenance, installation services, and commissioning support.
Our on-site team is further backed by specialised engineering resources and equipment, as well as strategically positioned services workshops, to provide a comprehensive suite of services to manage and maintain your electrical infrastructure.
Services and field support are offered with all capital equipment manufactured and supplied by Allenwest. For ongoing Client support, and to ensure optimal operation of Client infrastructure (including third party equipment)
Allenwest offers maintenance contracts or on demand periodic inspections of Transformers, MV and LV Switchgear, Protection Devices, and Emergency Generator installations.
Aftercare & Service options
Onsite Installation and Commissioning
Alenwest’s team of fully qualified service engineers will install and test all the equipment we produce for you, wherever you are in the World and will undertake all the tasks required to integrate our equipment with your existing systems.
Training
As part of our commitment to end-to-end customer support, Allenwest offer training delivered by our in-house team of experts.
Maintenance and repairs
Allenwest Ltd pride ourselves on building the best for you and your project, so you have confidence that you won’t be left with the lights out.
SLA / Support packages
Allenwest supply solution equipment to areas where even a relatively minor failure can cause significant cost and disruption.
What to expect from us
Allenwest supply solution equipment to areas where even a relatively minor failure can cause significant cost and disruption.
We build to a very high standard and design the reliability needed to meet your requirements. However, as with any product, regular servicing is essential to optimise efficiency and to ensure long lifetimes.
Allenwest offer three levels of support package designed to minimise the risk of failure and to suit your needs.
All packages come with a detailed site survey, unlimited access to the Technical Support Centre, early notification of parts obsolescence and guaranteed fixed prices on all parts for the duration of the contract.
Contracts include
– Telephone support
– A dedicated account manager
– Ongoing updates and developments
– Call out facility (*subject to costs)
Get in touch
To find out how well we can meet your needs, call our support team on (+44) 01294 273111
Accreditations & memberships
