Field services, installation and commissioning support

As one of the UK’s leading OEMs of surface and underground power distribution and electronic equipment, Allenwest delivers trusted solutions that help customers maintain safe, reliable and efficient electrical infrastructure.

Talk to our support engineers

Reliable support. Proven expertise.

At Allenwest, our commitment extends beyond the manufacture and supply of electrical and electronic systems. Our dedicated field service team provides expert on-site support to help ensure your assets remain compliant, reliable, and operating at peak performance.

From planned maintenance and installation support to commissioning and fault response, our experienced engineers deliver practical solutions that maximise equipment availability and extend asset lifespan.

Supported by specialist engineering expertise, advanced test equipment, and strategically located service workshops, Allenwest provides a complete lifecycle support solution for your electrical infrastructure.

Our service capability covers all Allenwest manufactured and supplied equipment, while also supporting selected third-party systems to provide continuity and confidence throughout the operational life of your assets.

To support long-term performance and reliability, Allenwest offers tailored maintenance agreements and scheduled inspection programmes covering transformers, MV and LV switchgear, protection systems, and emergency generator installations.

Aftercare & Service solutions

Onsite Installation and Commissioning

Allenwest’s qualified service engineers provide expert installation, testing, and commissioning support for all equipment we manufacture and supply. Our global team ensures seamless integration with your existing systems, delivering reliable performance from installation through to operation.

Training & knowledge support

As part of our commitment to complete customer support, Allenwest provides expert-led training delivered by our experienced in-house team, helping customers operate, maintain, and maximise the performance of their systems.

Maintenance & repairs

Built for reliability and supported throughout its lifecycle, Allenwest equipment is backed by specialist maintenance and repair services to help minimise downtime and keep your operations running.

SLA / Support packages

Supporting critical equipment where even minor failures can result in costly disruption, providing tailored solutions to maximise uptime and reliability.

What to expect from us

Allenwest supplies critical equipment for applications where even minor failures can result in significant cost and disruption. Built to the highest standards, our solutions are designed for reliability and long-term performance.

Regular servicing and support help maintain efficiency, extend equipment life and reduce the risk of unexpected downtime. Our three levels of support packages are tailored to your requirements, helping minimise risk and ensure continued operational performance.

All packages include a detailed site survey, unlimited access to our Technical Support Centre, early notification of parts obsolescence and fixed pricing on parts for the duration of the contract.